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Cancellation & Refund Policy

Refund Policy

Last Updated: 28 October 2026

At Real Victory Groups, we are committed to delivering professional IT services, digital solutions, software products, and subscription-based services. This Refund Policy explains the conditions under which customers may request refunds for payments made to Real Victory Groups.

1. General Refund Policy

All payments made for our products and services are subject to the agreed quotation, invoice, subscription plan, service agreement, and applicable Terms & Conditions.

Refund eligibility depends on the nature of the service, the stage of project execution, and whether any resources, work, or third-party costs have already been committed.

2. Refunds for Website and Software Development

For website development, mobile application development, custom software development, and similar project-based services:

  • Customers may request a refund before project execution begins.
  • If no work has started and no third-party expenses have been incurred, the eligible advance payment may be refunded.
  • Once project planning, design, development, consultation, or execution has started, charges for completed work, allocated resources, and committed expenses are non-refundable.
  • If a project is cancelled after commencement, any approved refund will be calculated after deducting applicable work charges and non-recoverable expenses.
  • Completed and delivered projects are generally non-refundable, except where required by applicable law or expressly agreed in writing.

3. Refunds for Graphic Design and Digital Marketing

Payments for graphic design, branding, social media management, SEO, digital marketing, video editing, and creative services are generally non-refundable once work has commenced.

Charges for completed designs, content creation, campaign setup, consultation, resource allocation, and services already delivered are non-refundable.

Advertising expenditure paid to advertising platforms and third-party service providers is not refundable by Real Victory Groups. Any refund from a third-party provider will be subject to that provider's policies.

4. Refunds for SaaS Products and Subscriptions

Real Victory Groups offers subscription-based software and digital business solutions, including billing software, HRMS, automation tools, and other cloud-based products.

  • Subscription fees are generally billed in advance.
  • Customers may cancel future renewals according to the applicable Cancellation Policy.
  • Payments for an active subscription period are generally non-refundable.
  • No partial refunds or unused-period credits are provided for early cancellation, except where required by law or expressly agreed in writing.
  • Any approved exception will be reviewed based on the circumstances and applicable service agreement.

5. Non-Refundable Charges

The following charges are generally non-refundable once incurred or committed:

  • Domain registration and renewal fees.
  • Web hosting, cloud hosting, and server charges.
  • Third-party software, plugins, APIs, and licenses.
  • Advertising expenditure and promotional campaign budgets.
  • Custom design, development, and setup charges for work already performed.
  • Consultation, onboarding, implementation, and technical configuration charges for services already provided.
  • Completed and delivered digital services.

6. Duplicate or Incorrect Payments

If a customer is charged more than once for the same transaction or makes an incorrect payment, they should contact Real Victory Groups with the transaction details.

After verification, any eligible duplicate or excess payment will be refunded to the original payment method, wherever technically possible.

7. Refund Request Procedure

Customers can request a refund by contacting our support team through the contact details published on our official website (www.realvictorygroups.com) or by calling +91 7800378002.

Refund requests should include:

  • Customer name and registered contact details.
  • Invoice or order reference number.
  • Transaction ID and payment date.
  • Service or product purchased.
  • Reason for requesting the refund.
  • Relevant supporting documents, if applicable.

Our team will review the request and communicate the decision after verifying the transaction, service status, and applicable terms.

8. Refund Processing Timeline

Once a refund is approved by Real Victory Groups, it will generally take 6–8 days for the refund to be credited to the customer's original payment method, subject to bank and payment gateway processing timelines.

Actual credit timelines may vary depending on the payment provider, banking network, and payment method.

9. Service Issues and Disputes

If a customer experiences a service-related issue, they are encouraged to contact our support team before requesting a refund or initiating a payment dispute.

We will make reasonable efforts to review and resolve legitimate service concerns in accordance with the agreed scope of work and applicable terms.

10. Exceptions and Applicable Law

Nothing in this policy limits any refund, remedy, or consumer right that cannot lawfully be excluded under applicable Indian law.

Real Victory Groups reserves the right to review refund requests individually, subject to applicable law and contractual obligations.

11. Contact Information

Business Name: Real Victory Groups

Business Type: Sole Proprietorship

Website: https://www.realvictorygroups.com

Phone: +91 7800378002

Address: 73 Basement, Ekta Enclave Society, Lakhanpur, Khyora, Kanpur, Uttar Pradesh – 208024, India.

For refund-related queries, customers may contact us through our official website (www.realvictorygroups.com) or call +91 7800378002.